PRIVACY POLICY

This Privacy Policy discloses the privacy practices of Golden Vision, a non-profit organization based in Lisbon, Portugal. It applies to the personal data we collect through our various communication channels as described below. If you do not agree with this policy, please do not provide us with your personal data.

By accepting this Privacy Policy, you fully agree to its terms and expressly consent to Golden Vision receiving, using, storing, and processing your information under strict international security and data protection standards, including ISO 27001 Information Security Management and the General Data Protection Regulation (GDPR) of the European Union.

1. DEFINITIONS

1.1 Personal Data

“Personal Data” refers to any information that can be used to identify you directly or indirectly, alone or in combination with other data. This includes, but is not limited to, your full name, email address, and phone number.

1.2 Sensitive Personal Data

“Sensitive Personal Data” refers to information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for personal identification, health-related data, or data concerning a person’s sex life or sexual orientation.

2. USER PRIVACY AND SECURITY

2.1 Commitment to Privacy

Protecting your privacy is very important to us. Golden Vision values the security of the information entrusted to us. We fully acknowledge that this data belongs to our users and will be used strictly as consented.

2.2 Security Measures

We implement appropriate technical and organizational safeguards to protect against unauthorized or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to Personal Data.

2.3 Restricted Access

Only employees and authorized management members who need access to perform specific tasks have permission to handle Personal Data. The data is stored securely in electronic systems or physically safeguarded records.

2.4 Security Limitations

Despite our efforts, we cannot completely eliminate security risks associated with storing and transmitting Personal Data.

2.5 Legal Compliance

By accepting this Privacy Policy, you acknowledge and agree that Golden Vision may disclose your account information if required by public authorities to comply with applicable laws, regulations, legal processes, or governmental requests.

3. DATA COLLECTION

3.1 How We Collect Data

Golden Vision collects, uses, and processes Personal Data as described in this policy, including for operating and improving the services we offer.

3.2 Sensitive Data

Golden Vision does not collect Sensitive Personal Data.

3.3 Data Collection Channels

Personal data may be provided through the following channels:

• Via online forms on our website www.goldensv.org
• By direct email communication at [email protected]
• Through forms submitted online to a Golden Vision representative

3.4 Types of Collected Data

Golden Vision may collect the following information, among others relevant to the specific support provided:

• Full Name
• Nationality
• Preferred Contact Language
• Date of Birth
• Gender
• Phone Number
• Email Address

3.5 Children’s Data

Golden Vision does not knowingly collect Personal Data from children. If you become aware that a child has provided us with Personal Data, please contact us at [email protected]. If we discover that we have received data from a child, we will take appropriate steps to delete it. However, parents or legal guardians may provide their children’s information when required for support services.

4. USE OF PERSONAL DATA AND CONDUCT RESPONSIBILITIES

4.1 Purpose of Data Use

Golden Vision uses your Personal Data for communication regarding our activities via email and/or phone.

4.2 Data Sharing Restrictions

We do not share Personal Data with third parties, except when required by law or a court order.

4.3 Confidentiality Commitment

All Golden Vision employees with access to Personal Data are required to maintain confidentiality.

4.4 Disciplinary Actions for Data Breach

Employees are subject to disciplinary measures for any unauthorized data disclosure. Violations will be investigated and may result in penalties under applicable labor laws.

4.5 Security Breach Notification

In the event of a security incident involving Personal Data, Golden Vision will notify affected users and relevant authorities within 72 hours.

5. DATA REMOVAL AND INFORMATION REQUESTS

5.1 Opt-Out of Communications

Users may withdraw their consent for receiving communications from Golden Vision at any time by sending a request to [email protected] or by clicking the unsubscribe link in our emails.

5.2 Request for Data Deletion or Information

Users can request access to their data or permanent deletion of their Personal Data by emailing [email protected].

5.3 Processing Time

Requests for information or data deletion will be processed within 30 days.

6. CONTACT INFORMATION

For any inquiries or requests regarding this Privacy Policy, you can contact Golden Vision through the following channels:

• Email: [email protected]
• Address: Centro Comercial Mouraria, Office No. 112, Floor -2, 1100-341 Praça Martim Moniz, Lisbon, Portugal